We provide choise to install module without assistance or to install by our specialist for additional fee, using professional installation option. If you choose self-installation that supposes that you are responsible for successful installation and we don’t provide support in this case. Only in some cases we can support customers who wouldn’t choose professional installation and only at our discretion. If you choose professional installation we implement 6 month support for every extension purchased from our site. We garantee serviceability of each our module but note that we tested modules only in standard magento theme so there can be some contradictions with other themes.
Further versions and upgrades of the Product which Customer is utilizing might be available at additional cost. We are not responsible for inopportune notifications when new versions or updates of extentions are available. Instead of it we update description of the module to include note that module was updated so customer can see it and requests needed updates. You also can take out a subscription for mailing so you will know when there are any updates.
If customers found any bugs they are entitled to demand immediate fix of it. Our support team is obliged to switch to resolving issue in the first place. As soon as possible after fix we provide our customers by fixed module, changed description of the module to include note that module was updated.